1. Introduction
DESCONEX Solutions Pvt. Ltd. ("DESCONEX", "we", "us", or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we may collect, use, disclose, retain and protect personal information when you visit or interact with our website.This policy applies to information collected through the DESCONEX website, including information submitted through contact and enquiry forms.
2. Information We May Collect
Depending on how you interact with our website, we may collect information that you voluntarily provide and certain technical information generated through your use of the website.
2.1 Information You Provide
• Name
• Email address
• Telephone number, where provided
• Company or organization name, where provided
• Project, business or service requirements
• Messages and other information you choose to submit through contact or enquiry forms.
2.2 Information Collected Automatically
Depending on the website configuration and technologies in use, we may collect limited technical or usage information such as IP address, browser type, device type, operating system, pages viewed, referring source, date and time of access, and general website interaction information. Some of this information may be collected through cookies or similar technologies, as described in our Cookie Policy.
3. How We Use Personal Information
We may use personal information for purposes such as:
• Responding to enquiries and requests.
• Understanding your requirements and communicating with you.
• Discussing or evaluating potential projects, services or business relationships.
• Providing information about our services where appropriate and permitted by law.
• Messages and other information you choose to submit through contact or enquiry forms.
4. Processing of Personal Data
DESCONEX processes personal data in accordance with applicable laws and regulations relating to privacy and data protection, including the Digital Personal Data Protection Act, 2023 and applicable rules and notifications issued under it, as and when the relevant provisions apply to our processing activities.Where consent is required, we will seek consent in an appropriate manner. Where processing is permitted on another lawful basis, we may process information without relying solely on consent, as permitted by applicable law.
5. Enquiry and Contact Forms
When you submit an enquiry through our website, the information you provide may be received by authorized DESCONEX personnel or service providers supporting our website and communications. We may use this information to understand your requirement, respond to you and evaluate potential business opportunities.
Please do not submit passwords, payment-card information, highly sensitive personal information or confidential technical information through a general website enquiry form unless we have provided an appropriate secure method for doing so.
6. Communications
If you contact DESCONEX, we may use the contact information you provide to respond to your enquiry or request. Where permitted by applicable law, we may also send relevant business communications. You may contact us if you wish to stop receiving non-essential communications.
7. Cookies and Similar Technologies
We may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, improve performance, maintain security and support other website features. Details about our use of cookies are provided in our Cookie Policy.
8. Third-Party Service Providers
We may use third-party providers to support website hosting, security, forms, email, analytics, cloud services, content delivery, spam prevention and other technical or business functions. Where these providers process personal information on our behalf, we seek to use them in a manner consistent with applicable requirements and appropriate contractual or technical safeguards.The specific third-party services used may change as the website evolves. Third-party providers may also have their own privacy policies and terms.
9. Disclosure and Sharing of Personal Information
We do not sell your personal information. We may disclose or share personal information where reasonably necessary with:
• Authorized employees, consultants or representatives of DESCONEX.
• Service providers supporting our website, communications or business operations.
• Professional advisers, auditors or insurers, where appropriate.
• Government, regulatory or law-enforcement authorities where required or permitted by law.
• Other parties where disclosure is necessary to protect our legal rights, property, security or legitimate interests, subject to applicable law.
10. Data Security
DESCONEX takes reasonable technical and organizational measures appropriate to the nature of the information and our activities to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. You should therefore exercise appropriate care when submitting information online.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, maintaining business records, fulfilling contractual or legal requirements, resolving disputes and protecting our legitimate interests.
Retention periods may vary depending on the nature of the information, the purpose for which it was collected and applicable legal or business requirements. When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable law.
12. Your Rights and Choices
Subject to applicable law and the status of the relevant provisions, you may have rights regarding your personal data, including rights to access information about processing, request correction or updating, withdraw consent where processing is based on consent, request deletion where applicable, and raise a grievance.
Requests may be submitted to hello@desconex.com. We may take reasonable steps to verify your identity before processing a request. Certain requests may be subject to legal, contractual or other applicable limitations.
13. Children's Privacy
Our website is intended primarily for business and professional audiences. We do not knowingly seek to collect personal information from children through the website. If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.
14. International Processing
Some technology or service providers used by the website may process information outside India. Where applicable, DESCONEX will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate safeguards.
15. Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party websites. We encourage you to review their privacy policies before providing personal information to them.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technologies, business practices or applicable legal requirements. The updated version will be published on this page with a revised 'Last Updated' date.
17. Contact and Grievance Redressal
For questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact:
• DESCONEX Solutions Pvt. Ltd.
• Email: hello@desconex.com
• Website: www.desconex.com
• Registered Office: 15/94, First Floor, NTR Circle, Guntakal, Ananthapur, Guntakal, Andhra Pradesh, India, 515801.
We will review privacy-related requests and grievances and respond within the period required under applicable law.